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Returns and Refunds

Returns must be accompanied by a Return Materials Authorization (RMA) number and follow FiberOnSale’s return instructions. To receive a RMA and get the return instructions, please email to

Return within 30-DAY

FiberOnSale offers a 30 days no reason to return, buyer need to bear the freight out and home and customs duties.

Return of working products after 30-days and within warranty period

30 days to 3 years, the items can not be returned, can be exchanged and repair, buyer need to bear the freight out and home and customs duties.
Goods can not be returned or replaced after 3 years.

Return for repair/replacement within warranty period

Fewer than 0.5% of all FiberOnSale shipped products are subject to any working or quality issue. However, in the unlikely event of defectiveness or malfunction within warranty period, customers needs to contact FiberOnSale sales first, our technical support team will discuss with you about the issue before going with the return.